Play Responsibly, Play Safely

Gambling always carries the risk of financial loss. No strategy, system, or bet can guarantee a profit. Keeping this in mind is the foundation of a healthy relationship with gambling.

BC Game provides a set of practical tools to help you manage your gambling behaviour and protect your financial and emotional wellbeing. Guidelines for Playing Responsibly:

• Set a fixed budget before you start playing and do not exceed it.
• Treat gambling as a form of entertainment, not a source of income.
• Never use money allocated for essential expenses such as rent, food, or bills.
• Take regular breaks to maintain perspective and avoid impulsive decisions.
• Use the deposit and wager limits available on the platform to stay within your means.
• Set session time limits to prevent extended or unplanned gambling sessions.
• Use the self-exclusion option if you feel your gambling is becoming difficult to control.
• Keep track of your wins and losses to stay aware of your actual spending.
• Avoid gambling when you are under emotional stress, tired, or under the influence of substances.
• Make use of the reality check feature to receive periodic reminders of how long you have been playing.

These tools and habits are designed to keep gambling a controlled and enjoyable activity.

Gambling addiction is a recognised condition that can affect anyone, regardless of age, background, or experience. Early identification of warning signs is important for seeking timely help.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally intended.
• Feeling an urge to increase bet amounts to experience the same level of excitement.
• Returning to gambling after a loss with the intention of recovering the money.
• Feeling anxious, irritable, or restless when attempting to reduce or stop gambling.
• Lying to family members or close ones about the frequency or amount of gambling.
• Borrowing money or selling personal belongings to fund gambling activity.
• Neglecting work, studies, or personal responsibilities due to time spent gambling.
• Using gambling as a way to escape stress, anxiety, or personal difficulties.
• Repeated unsuccessful attempts to reduce or stop gambling.
• Continuing to gamble despite serious financial, social, or emotional consequences.

Gambling addiction is a serious condition. If several of the above signs are present, seeking professional support at the earliest opportunity is strongly advised.

Taking action early can prevent a gambling problem from escalating. Several effective approaches can help you regain control.

BC Game recommends the following steps for players who are concerned about their betting habits:

• Acknowledge the problem honestly and accept that support is needed.
• Use the self-exclusion feature available on the platform to temporarily or permanently suspend your account.
• Set strict deposit limits, wager limits, and loss limits through your account settings.
• Activate cooling-off periods to create a structured break from gambling.
• Inform a trusted family member or friend about your situation so they can offer support.
• Seek professional counselling from a qualified therapist who specialises in addiction.
• Contact a dedicated helpline or support organisation for confidential guidance.
• Remove access to gambling apps and websites from your devices as a practical barrier.
• Avoid situations or social environments that may trigger the urge to gamble.
• Replace gambling with alternative activities such as exercise, hobbies, or community involvement.

Recovery is a gradual process. Each step taken towards regaining control is a step in the right direction.

Help is available for those affected by gambling addiction. Several organisations in India provide confidential support, counselling, and guidance for individuals and their families.

• iCall (Tata Institute of Social Sciences): A psychological counselling service providing support for mental health concerns, including addiction. Available via phone and online chat. Website: icallhelpline.org
• Vandrevala Foundation Helpline: A 24-hour mental health helpline providing free counselling and crisis support across India. Helpline: 1860-2662-345. Website: vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A leading institution offering addiction treatment, counselling, and rehabilitation services. Website: nimhans.ac.in
• Alcoholics Anonymous India (AA India): Provides peer support groups for individuals dealing with addictive behaviour, including gambling. Website: aaindia.org
• iGaming India Responsible Gambling Resources: Guidance and educational material for players seeking to understand responsible gambling practices in the Indian context.
• Gamblers Anonymous India: A fellowship of individuals who share their experience and provide mutual support to recover from gambling addiction. Website: gamblersanonymous.org.in

Reaching out for help is a sign of strength. These resources are free, confidential, and accessible.

If you are experiencing difficulties related to gambling, the BC Game support team is available to help. The team can assist with activating responsible gambling tools, account restrictions, and directing you to appropriate resources. Available support channels:

• Live Chat: Available directly on the website and BC Game app for immediate assistance, 24 hours a day, 7 days a week.
• Email Support: Send a detailed message to the support team for account-related concerns or to request self-exclusion. Email: [email protected]
• Help Centre: A comprehensive library of articles and guides covering responsible gambling tools and account controls. Available at: bc.game/help
• Responsible Gaming Settings: Accessible through your account dashboard, allowing you to set limits, activate self-exclusion, or request a cooling-off period directly.

All requests related to responsible gaming and player safety are handled with full confidentiality and are given priority by the support team.